Quality policy

PROMED S.p.A. is aware of the challenges and opportunities that the market offers on a daily basis and that rapid and successful decisions are necessary to face those challenges.

Pursuing company's effectiveness and efficiency means overcoming challenges and identifying opportunities. Keeping this in mind, the Organisation has decided to adopt a quality system that complies with the international standards ISO 9001:2015 which allows to guarantee greater internal efficiency and better inclination to prove its ability to supply products that meet the customer's and the mandatory requirements, to increase customer satisfaction, to face risks and opportunities that are associated with its context and its objectives.

In planning its Management System, our Company has considered:

  • Organisational context, by determining internal and external factors that may influence the ability to achieve results
  • Understanding of needs and expectations of the Stakeholders for the Quality Management System
  • Determination of Field of Application: Supply of Food Provisions and Technical Stores and Equipment for naval units, military contingents and for collective catering. Private customs warehouse and tax deposit service delivery.
  • Determination of Risks and Opportunities, considering the Organisational context and the needs and expectations of the Stakeholders, for every process related to the products and services present in the Field of Application.

To prove our constant commitment to Customer Satisfaction and Improvement, our Management has established the following specific objectives:

  • Investment in necessary resources and means, in compliance with the requirements for the final product
  • Constant monitoring of deadlines, for checking vehicles and equipment
  • Constant Updating on applicable Laws and Regulations, to avoid penalties or business interruptions
  • Selection of Qualified Suppliers to meet the final requirements set by the customer
  • Constant Training of Employees with regards to Occupational Health and Safety issues, so as to guarantee the regular running of the activity and protect health of employees in the interest of stakeholders (families, trade unions and public opinion)
  • Adopt advanced systems to protect company know-how, by using Antiviruses and daily data backup, and user awareness
  • Monitoring the efficiency of the Quality System through annual review by the Management and through the "Internal Audits" scheduled and performed during the year by qualified personnel
  • Constant Monitoring of Customer Satisfaction.

Our Company commits to periodically review the Policy on the occasion of Management Reviews and to make it available to stakeholders and within its Organization.

Latest news

ISO 22000


Unsafe food brings dangerous health consequences therefore nowadays it's essential to identify and control all hazards related to food. 

As a result of our commitment in this direction, we are pleased to announce we gained the ISO 22000 certification, an internationally recognized food safety standard, which helps businesses in the global food chain to eliminate food risks.

The standard incorporates and complements the main elements of ISO 9001, the standard for quality management systems, as well as hazard analysis and critical control points (HACCP). 

The Main purpose of ISO 22000 is to guarantee the safety of products for final customers, by developing a food safety management system,  which for us has meant to build, to document, and to implement our food safety procedures. 

We are proud of our effort and we will keep improving our organization?s processes in order to ensure safe and top quality products to our customers.

Promed's response to Covid-19


Dear Partners & Customers, 

with this communication we would like to confirm that we at PROMED S.p.A. are fully operational in our commercial activities in compliance with current regulations and we continue to assure ongoing supply to our customers. 

We confirm that all ports in Italy are open and no restrictions have been put in place by the Authorities regarding the supply of Provisions, Bonded or Technical Stores to vessels.

According to the latest Decrees by the Italian government, transportation of goods is still permitted for essential goods at all times and in all areas, including the islands of Sicily and Sardinia.

In PROMED we are following a number of measures to safeguard health and wellbeing of all our employees in order to ensure undisrupted services for all our customers. 

Each Team has been divided into small groups with some working in the office and others working from home, so as to ensure security and protection for all. Those positions considered as crucial for the continuation of our activities are guaranteed and these members of staff will be present in the office and warehouse. 

As prescribed by the Authorities and the Scientific Community the following actions have been set up in our office, warehouse and vehicles:

Distance of at least 1 metre between workers is guaranteed at all times, both in the warehouse and in the offices;

  • All staff have been provided with facemasks and latex gloves;
  • All staff have been briefed on the importance of self-hygiene with great emphasis on hand sanitising;
  • No direct contacts with suppliers during deliveries at our warehouse;
  • All staff are obliged to inform the Head Office should any symptoms arise in which case they must stay at home and immediately start self-isolation.

While confirming that our warehouse is fully stocked as usual, we would like to underline that there is no need for hoarding any specific item or group of items as Italy has luckily not been subject to panic-buying. Our suppliers are complying to the normal delivery schedule of goods and there is no reason to fear disruption of services in the near future. 

At same time, we do have to underline that PPE items are in shortage all over the world and we currently do not have surgical masks available for sale. With reference to supplies, Custom offices are working shorter hours and with limited staff therefore we suggest you give us at least two working days advance notice for all deliveries. 

As part of the new procedures set up due to the current National and Worldwide Emergency, we inform you that our Representatives/Drivers will not board any vessel for the signature and stamp on delivery documents and custom papers for the safety of both our Staff and the Crew.The goods will be delivered on the dock only by our representative and paperwork will be placed in a sealed envelope to be delivered to the Captains. 

Our representatives will wait alongside for Masters to return signed and stamped documentation. Should this not be possible, the sealed envelope should be delivered to local Agents/Boatmen and we will arrange the pick-up at a later stage.  In the case of justified impossibility of receiving hardcopies, we will accept a scanned signed copy of the delivery documents via e-mail. 

Be sure we will continue to monitor the evolution of this pandemic and keep you informed if any changes to the above may arise.For any further necessary clarification please do not hesitate to contact us. 

Stay healthy and buona fortuna!

Mr. Costantino Zavoianni

Vice President

Celebrating Promed's 20 year Anniversary


The year 2019 marks our 20 Year Anniversary since the business was established back in 1999.

We have chosen to celebrate our 20th anniversary renewing our image with a brand new website, a new logo, and a new communication style to emphasize values as efficiency, commitment and drive for innovation, that from the beginnings, mark our work.

As we continue to invest and expand our business in the maritime market we are determined to improve the qualities that our customers, expect from us: reliability, expertise and dedication to customer service.