Promed's response to Covid-19

Dear Partners & Customers, 

with this communication we would like to confirm that we at PROMED S.p.A. are fully operational in our commercial activities in compliance with current regulations and we continue to assure ongoing supply to our customers. 

We confirm that all ports in Italy are open and no restrictions have been put in place by the Authorities regarding the supply of Provisions, Bonded or Technical Stores to vessels.

According to the latest Decrees by the Italian government, transportation of goods is still permitted for essential goods at all times and in all areas, including the islands of Sicily and Sardinia.

In PROMED we are following a number of measures to safeguard health and wellbeing of all our employees in order to ensure undisrupted services for all our customers. 

Each Team has been divided into small groups with some working in the office and others working from home, so as to ensure security and protection for all. Those positions considered as crucial for the continuation of our activities are guaranteed and these members of staff will be present in the office and warehouse. 

As prescribed by the Authorities and the Scientific Community the following actions have been set up in our office, warehouse and vehicles:

Distance of at least 1 metre between workers is guaranteed at all times, both in the warehouse and in the offices;

  • All staff have been provided with facemasks and latex gloves;
  • All staff have been briefed on the importance of self-hygiene with great emphasis on hand sanitising;
  • No direct contacts with suppliers during deliveries at our warehouse;
  • All staff are obliged to inform the Head Office should any symptoms arise in which case they must stay at home and immediately start self-isolation.

While confirming that our warehouse is fully stocked as usual, we would like to underline that there is no need for hoarding any specific item or group of items as Italy has luckily not been subject to panic-buying. Our suppliers are complying to the normal delivery schedule of goods and there is no reason to fear disruption of services in the near future. 

At same time, we do have to underline that PPE items are in shortage all over the world and we currently do not have surgical masks available for sale. With reference to supplies, Custom offices are working shorter hours and with limited staff therefore we suggest you give us at least two working days advance notice for all deliveries. 

As part of the new procedures set up due to the current National and Worldwide Emergency, we inform you that our Representatives/Drivers will not board any vessel for the signature and stamp on delivery documents and custom papers for the safety of both our Staff and the Crew.The goods will be delivered on the dock only by our representative and paperwork will be placed in a sealed envelope to be delivered to the Captains. 

Our representatives will wait alongside for Masters to return signed and stamped documentation. Should this not be possible, the sealed envelope should be delivered to local Agents/Boatmen and we will arrange the pick-up at a later stage.  In the case of justified impossibility of receiving hardcopies, we will accept a scanned signed copy of the delivery documents via e-mail. 

Be sure we will continue to monitor the evolution of this pandemic and keep you informed if any changes to the above may arise.For any further necessary clarification please do not hesitate to contact us. 

Stay healthy and buona fortuna!


Mr. Costantino Zavoianni

Vice President




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